Founded in 2010 by Bhavish Aggarwal (CEO) and Ankit Bhati

Redefining Mobility for Billions

Ola is India’s largest mobility platform and one of the world’s largest ride-hailing companies, serving 250+ cities across India, Australia, New Zealand, and the UK. The Ola app offers mobility solutions by connecting customers to drivers and a wide range of vehicles across bikes, auto-rickshaws, metered taxis, and cabs, enabling convenience and transparency for hundreds of millions of consumers and over 1.5 million driver-partners.

Source: About Ola (Accessed 5th September 2020)

Areas of operation: 114 cities cab taxi services, 119 cities auto services and 150 cities bike taxi services Source: Know where Ola has resumed services (Accessed 5th September 2020)

Onboarding – Documentation: 

Operator: PAN, Current Address Proof and Permanent Address Proof.

Driver: Driving License, Current Address Proof and Permanent Address Proof.

Contract Types: Part Time

Parties in Work Relationship: Platform - Service Provider, Platform - Asset Owner - Service Provider

Onboarding (Training): App Training, Soft Skill Training

Task Assignment: Algorithm

Rejection of Task: Can both reject a ride, and cancel the ride once the worker has accepted it but both actions adversely impact the allocation score for a future ride on Ola Cabs.

Payout Structure: Instant, Daily

Bonus/Incentive Structure: Multiple models are used: could be linked to achieving a total revenue target. Could be linked to achieving a total trip count within a period of time. Could be a combination of the two.

Social Security/Benefits: Interviewee was unclear about the whole range - was only sure about accident/grevious injury related insurance while riding for Ola.