Digital Labour / Companies / BigBasket


Founded in 2011 by Hari Menon (CEO), Abhinay Choudhari, Vipul Parekh, and VS Sudhakar

India’s largest online food and grocery store

Source: BigBasket About Us (Accessed 6th September 2020)

Areas of Operation – 21 cities in India

Source: BigBasket About Us (Accessed 6th September 2020)

Onboarding – DocumentationSSLC (Pass/Fail certificate) | Driving License, Age Proof and Address Proof.

Contract Types: Full Time, Part Time

Parties in Work Relationship: Platform - Service Provider, Platform - Vendor - Service Provider

Onboarding (Training): App Training, Soft Skill Training

Task Assignment: Manual

Rejection of Task: The delivery fleet works in shifts because BigBasket deliveries happen in specified time slots. If a person commits to a shift but refuses to complete a delivery, they are issued a warning letter. Beyond 3 warning letters, the worker is called for a discussion on their continuing with BigBasket.

Payout Structure: Once in 10 Days, Monthly

Bonus/Incentive Structure: Linked to the completion of a number of tasks (directly proportional).

Social Security/Benefits: Full-time staff has PF/ESIC provisions. Entire fleet, including those engaged via third-party logistics providers have on-job accident insurance. Staff also get subsidized food coupons to eat at the BigBasket Hubs.